This Charter outlines your rights as a patient at our dental practice, as outlined in the Australian Charter of Healthcare Rights.

These rights apply to all people receiving dental care in Australia and describe what you can expect when receiving care from us.

Access

Dental services and treatment that meet your needs.

Safety

– Receive safe and high-quality dental care that meets national standards.
– Be cared for in an environment that is safe and makes you feel safe.

Respect

– Be treated as an individual, with dignity and respect.
– Have your culture, identity, beliefs and choices recognised and respected.

Partnership

– Ask questions and engage in open and honest communication.
– Make decisions with your dental care provider to the extent that you choose and are able.
– Include the people you want in planning and decision-making.

Information

– Provide clear information about your condition and the potential benefits and risks of various treatments so you can give informed consent.
– Receive information about services, waiting times and costs.
– Get assistance when needed to understand and use dental health information.
– Access your health records.
– Be told if something has gone wrong during your dental care, how it happened, how it may affect you and what is being done to make care safe.

Privacy

– Have your personal privacy respected.
– Having information about you and your health kept secure and confidential.

Feedback & Complaints

– You have the right to complain about the treatment or service you received.
– Please feel free to contact our Principal Dentist or Practice Manager for a discussion:
– Email: reception@onesmile.com.au or Call:

KNOX- (03) 9887 4539

GLEN WAVERLEY – (03) 9886 7551

FOUNTIAN GATE – (03) 8794 9777

– Provide feedback or make a complaint without it affecting the way you are treated.
– Have your concerns addressed in a transparent and timely way.
– Share your experience to improve the quality of care and dental services.
– Complaints can also be lodged with the Health Complaints Commissioner (Vic) on 1300 582 113